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Travel complaints

If our clients have any complaints of Guilin Holiday services, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In cases where a satisfactory remedy is not achieved, you must submit a written complaint to Guilin Holiday within 15 days from the end of your tour. 

Complaints received by Guilin Holiday will be acted upon promptly and fairly within the terms of these conditions. Guilin Holiday will not be liable for any claims made later than 15 days after the date of tour completion.